Privacy Statement

I/We, Marchief Ltd (t/a EPC Norfolk / Commercial EPC Norfolk) are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our services you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services as well as other related interests we operate.

If you do not want us to use data in this way, please email us at

I/we will never disclose your personal information to third parties for marketing purposes; meaning we would never sell your details to any other companies. If we contact you it will be specifically related to the services that we provide as per your instruction and or other related interests owned and offered by us. If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.


We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.


By requesting an energy assessment to be undertaken on your property, you are consenting to the processing of your personal data for the purpose of producing a valid Energy Performance Certificate in line with the legal obligation to do so under Energy Performance of Buildings Directive.

Any personal data collected will be processed in accordance with the General Data Protection Regulation and all applicable laws and regulations relating to the processing of personal data and privacy.

As part of the legal basis to process personal data, Energy Assessors are required to securely maintain and store assessment data for a period of no less than 15 years following assessment, as per the Code of Conduct of their energy assessor accreditation.

This data may also be processed by my Accreditation Scheme as part of Assessor surveillance activities. The Energy Performance of Buildings Regulations requires a copy of all Energy Performance Certificates to be lodged on a national Register.